Payment, Shipping & Returns


Payment

We accept payment via credit card. Payment is required immediately after purchasing an item.

Shipping

UK: Orders are normally shipped the following day with standard postage which will usually arrive within 3 days. Unless a product is being made to order, for example, our phone cases. If an item is required urgently please contact and we will try to accommodate. (We may be able to arrange expedited postage for an additional charge.)

International: Orders are normally shipped the following day with standard postage which will usually arrive within 4-10 working days depending on distance. If an item is required urgently please contact and we will try to accommodate.

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Easy Returns & Exchanges

You may return new, unopened items within 28 days of delivery for a full refund. 

You should expect to receive your refund within 21 days of returning your package to us, however, in most cases you will receive a refund more quickly. 

If you do need to return an item, send us an email and then we will process your refund. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

If you wish to exchange an item, send us an email within 28 days saying what you would like to exchange your product for then send the item back. Once we've received the item we will send your exchange to you. 

Unfortunately we do not offer free returns.

 

Additional Information

All images used on this site are the property of Neon Magpie.
Using them in any way without permission is a strict violation of copyright law.

Actual colors may vary slightly from those shown due to the nature of the handmade products and color processes and as well as, individual computer monitor settings.

Due to the nature of the recycled paper which we use for creating our cards, there can occasionally be imperfections on our cards. If you are unhappy with your purchase, please contact us and we will do our best to make it right. 

We reserve the right to refuse a sale, cancel and order and fully refund buyer.